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22.08.2014

13:47


Customer Care

Find help here!

For our customers, we created this page to make contacting us easier.


By the help of practical forms, you can enter and send in all relevant information to describe your issue easily.


You are one of our customers, and your issue is one of the following?

Changes of my order:


If you have changed your mind, we will modify your order before shipping as you wish. This is of course entirely free of charge and will be solved quickly and without any problems. All we need from you is the following information.


Please note that due to privacy restrictions, we did not save the banking account information you used for advanced payment. Therefore you need to supply them here, in case you have already paid and are now choosing a cheaper product.


As part of the changeover to the Europe-wide SEPA payments since 1 February 2014 for all transactions an international bank account number (IBAN) and a globally unique bank identification code (BIC) is required. We therefore ask you to enter your bank account details in the form of your IBAN and BIC of the corresponding your bank.


If you have not paid yet, please transfer the new amount right now (advanced payment) Orders using a credit card or cash on delivery can be changed without any problems, since no payment has been issued yet.

Your name *

Your eMail address *

Your order number *

Your phone number:

Which product should be changed exactly? *

Banking account (IBAN & BIC) for refund in case you chose a cheaper product

Preferred method of payment in case the product you chose is more expensive

Your comment

* Information mandatory

Shipping done – but no delivery:


If you have already received a shipping confirmation from us via eMail, but you are still waiting for your products to arrive for four or more business days, please inform us, so that we can check the status of your order.

Your name *

Your eMail address *

Your order number *

Your phone number for questions

Your comment

* Information mandatory

Paid already – but no shipping yet:


If you have not yet received a shipping confirmation for 3 days, although..

  • ..you have chosen cash on delivery or credit card as your method of payment,
  • .. your transfer (advanced payment) should have been wired to our account already,

you can check the status of your order here.

Your name *

Your eMail address *

Your order number *

Your phone number

Your comment

* Information mandatory

Cancellation of my order, which has not been shipped yet:


If you wish we will cancel your order and refund the amount issued. In case you chose to cancel your order, since you were not satisfied with our work, please tell us. We need your feedback to improve our service.


As part of the changeover to the Europe-wide SEPA payments since 1 February 2014 for all transactions an international bank account number (IBAN) and a globally unique bank identification code (BIC) is required. We therefore ask you to enter your bank account details in the form of your IBAN and BIC of the corresponding your bank.


Please note that due to privacy restrictions, we did not save your banking account information for your advanced payment. Therefore you have to supply it here. Orders using cash on delivery or credit card can be cancelled easily, since no payment has been issued yet.

Your name *

Your eMail address *

Your order number *

Your phone number for questions

Banking account (IBAN & BIC) for refund

Your comment

* Information mandatory

Reklamationen bezüglich der Funktionen oder produktionsbedingter Mängel der Artikel: (Keine Falschlieferungen o.ä.)


Even though the quality of our products is checked carefully, it might occur that some of our products might show a defect. Be it a malfunction or an error in production. Of course we try everything to satisfy you entirely. In almost all events we will exchange the product. Tell us what happened, and give us a chance to make things better.

Your name *

Your eMail address *

Your order number *

Your phone number for questions

Your comment

* Information mandatory

Return my order entirely:


Please just send the package back to us. Additional shipping cost will of course be paid back.


In order to do this, please print and fill out the return-form that goes with your package. In case the form is sent to us incomplete, we might not be able to proceed your returned products under certain circumstances. Please not that due to privacy restrictions, we did not save your banking account information. Therefore you will have to supply them once more. Orders via cash on delivery or credit card will be wirde back to your banking account, since they have already been book with our service providers.


As part of the changeover to the Europe-wide SEPA payments since 1 February 2014 for all transactions an international bank account number (IBAN) and a globally unique bank identification code (BIC) is required. We therefore ask you to enter your bank account details in the form of your IBAN and BIC of the corresponding your bank.


As soon as we receive the intact product, you will be refunded the invoiced amount, also the shipping cost you paid for returning the product will be wired back to your banking account. Please note that this process might take a few days. In general, please send the package back cheaply and without insurance.


In case your decision to return the product was based on the quality of our service, or our work in general, please let us know by using the return-form that goes with your package. Only by this we can improve the service of our company.

Rücksendeformular

Exchange of my order:


Please just send back the product(s) you want to have exchanged back to us.


Additional shipping costs will of course be paid back to you. In general, please send the package back cheaply and without insurance. Also enter the demanded information into the following form. If your data is incomplete, we might not be able to proceed your return.


Please note that due to privacy restrictions, we did not save the banking account information you used for advanced payment. Therefore you need to supply them here, in case the new product is cheaper than the old one. Orders via cash on delivery or credit card will also be wired back to your banking account, since payments have already been booked with our service providers.


As part of the changeover to the Europe-wide SEPA payments since 1 February 2014 for all transactions an international bank account number (IBAN) and a globally unique bank identification code (BIC) is required. We therefore ask you to enter your bank account details in the form of your IBAN and BIC of the corresponding your bank.


Please understand that we can only send you the new product as soon as we received the old on you want to return.

Your name *

Your eMail adress *

Your order number *

Your telephone number

Which product from your order do you want to exchange exactly; which product did you chose instead?

Banking details for the refund in case of a cheaper product.

Method of payment for a more expensive product

Your comment

Exchange for an improvement of service

* Information mandatory

Mein Artikel ist kaputt und ich möchte die Garantie in Inspruch nehmen:


Bitte sende den bzw. die Artikel, bei denen ein Garantiefall aufgetreten ist einfach an uns zurück.


Das zusätzliche Porto bekommst Du selbstverständlich zurückerstattet. Bitte sende das Produkt grundsätzlich günstigst als versichertes Päckchen und trage bitte in nachfolgendes Formular die angeforderten Daten ein. Bei unvollständig ausgefüllten Formularen kann die Rücksendung ggf. nicht bearbeitet werden.


Bitte beachte, dass wir aus Gründen des Datenschutz Deine Bankverbindung nicht gespeichert haben. Daher musst Du diese hier angeben, falls der Betrag des neuen Produktes günstiger ist. Auch Bestellungen per Nachnahme oder Kreditkarte werden Dir auf Dein Girokonto vergütet, da die Dienstleister mit uns schon abgerechnet haben.


Im Zuge der Umstellung auf den europaweit einheitlichen SEPA-Zahlungsverkehr wird seit dem 1. Februar 2014 für alle Transaktionen eine internationale Kontonummer (IBAN) sowie ein weltweit eindeutiger Bankidentifizierungscode (BIC) benötigt. Wir bitten Dich daher, Deine Bankverbindungsdaten in Form Deines IBAN und des entsprechenden BIC Deines Kreditinstituts einzutragen.


Bitte hab Verständnis dafür, dass die Bearbeitung ca. 5 Werktage dauert, wenn wir den Artikel lagernd haben. Ansonsten muss der Artikel zum Hersteller geschickt werden. Auf die Bearbeitungsdauer des Herstellers haben wir leider kein Einfluss. Natürlich bemühen wir uns um eine schnellstmögliche Bearbeitung.

Dein Name *

Your eMail address *

Deine Bestellnummer *

Your phone number for questions

Betroffene Artikel

Banking account (IBAN & BIC) for refund

Your comment

* Information mandatory

If you cannot find the right form for your problem, you can use our Contact form or call us at +49 (0)30 5268473-05.

Information:

  • Our delivery address is:

    GAMERSWARE Online-Shop
    Caseking GmbH - Retourenabwicklung
    Gaußstraße 1
    10589 Berlin
  • Each return package must be stamped sufficiently and packed properly.
  • Returned products without the proper postage won't be accepted.
  • Of course we will instantly pay back the costs for shipping, in case your complaint was valid.
  • Own wrapping can not be used for shipping (only for PC cases), since it does not offer enough protection for transportation)
  • Products wrapped improperly will be sent back, and the customer will be charged for the additional amount.

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